Zendesk integration

Zendesk integration

This article explains how to integrate Zendesk live chat with your Answered.so HelpHub. Users will be able to click a button within the HelpHub to switch to a live chat.

Add a Live chat button to your HelpHub

Please follow the instructions in this article: Add a call-to-action button to your HelpHub.

Install Zendesk

If you are installing Answered.so on your own website or web app: Install the Zendesk chat widget into your application as usual, without the Answered.so integration in place. Then follow the steps below.

If you are installing Answered.so on a blog or knowledge base managed by Answered.so, go to settings and insert your Zendesk Key.


Hide the Zendesk launcher button

Please refer to Zendesk's official documentation for the most up-to-date information on their settings and API.

To hide the Zendesk default launcher button, choose 'Custom launcher' on the messaging page > Styling section.


Last updated on Oct 11, 2024 by Andrew