Getting started (HelpHub)

Getting started (HelpHub)

The HelpHub widget allows you to centralize your customer service tools in a single place. It includes:

  • Access to the GPT chatbot for automated responses.

  • Live chat support with human agents.

  • A dedicated tab for accessing the knowledge base.

  • Quick access to the most popular articles.

  • A customizable widget for conveying messages and creating call-to-action buttons.

  • A collection of additional resources, including external urls and CTA links.

  • The ability to execute custom JavaScript code via a CTA button to run custom actions on your website or app.

Additionally, when users utilize the search bar, the relevant article automatically opens in HelpHub by default.

Recommended Articles

After creating your Knowledge Base with Answered.so, it's advisable to compile a list of the most popular or valuable articles. These will be featured in HelpHub's 'Recommended Articles' section and will also be showed when users open the search bar.

Custom Widget

The custom widget feature provides a flexible tool for delivering custom messages to your customers, coupled with the functionality to create a call-to-action button.

Call-to-Action Buttons

You can incorporate Call-to-Action buttons in 3 specific areas within HelpHub:

  • In the footer: HelpHub > Footer > Footer CTA Button.

  • In the custom widget: HelpHub > Widgets > Custom Widget > Button

  • In the chatbot's fallback action: Chatbot > Fallback Action

These buttons can be configured to perform one of several predefined actions, such as opening a URL, sending an email, making a phone call, initiating a search, or opening a supported live chat services.

Moreover, Answered.so allows you to execute custom actions on your website or web app by adding a custom JavaScript function. This feature is particularly useful for initiating actions like opening a third-party live chat service not directly supported by Answered.so.

Last updated on Oct 11, 2024 by Andrew