Crisp integration

Crisp integration

This article explains how to integrate Crisp live chat with your Answered.so HelpHub. Users will be able to click a button within the HelpHub to switch to a live chat.

Add a Live chat button to your HelpHub

Please follow the instructions in this article: Add a call-to-action button to your HelpHub.

Install Crisp

If you are installing Answered.so on your own website or web app: Install the Crisp chat widget into your application as usual, without the Answered.so integration in place. Then follow the steps below.

If you are installing Answered.so on a blog or knowledge base managed by Answered.so, go to settings and insert your Crisp Website ID.


Hide the Crisp launcher button

Please refer to Crisp's official documentation for the most up-to-date information on their settings and API.

To hide the Crisp default launcher button, you will need to add the following command to your integration script:

window.$crisp.push(["do", "chat:hide"]);
Last updated on Oct 11, 2024 by Andrew