Livechat integration

Livechat integration

This article explains how to integrate Livechat live chat with your Answered.so HelpHub. Users will be able to click a button within the HelpHub to switch to a live chat.

Add a Live chat button to your HelpHub

Please follow the instructions in this article: Add a call-to-action button to your HelpHub.

Install Livechat

If you are installing Answered.so on your own website or web app: Install the Livechat chat widget into your application as usual, without the Answered.so integration in place. Then follow the steps below.

If you are installing Answered.so on a blog or knowledge base managed by Answered.so, go to settings and insert your Livechat ID.


Hide the Livechat launcher button

To hide the Livechat default launcher button, please follow the official documentation.

Last updated on Oct 11, 2024 by Andrew