Olark integration

Olark integration

This article explains how to integrate Olark live chat with your Answered.so HelpHub. Users will be able to click a button within the HelpHub to switch to a live chat.

Add a Live chat button to your HelpHub

Please follow the instructions in this article: Add a call-to-action button to your HelpHub.

Install Olark

If you are installing Answered.so on your own website or web app: Install the Olark chat widget into your application as usual, without the Answered.so integration in place. Then follow the steps below.

If you are installing Answered.so on a blog or knowledge base managed by Answered.so, go to settings and insert your Olark Site ID.


Hide the Olark launcher button

Please refer to Olark's official documentation for the most up-to-date information on their settings and API.

To hide the Olark default launcher button, you will need to add the following command to your integration script:

olark('api.box.hide');
Last updated on Oct 11, 2024 by Andrew