Answered.so FAQ

Answered.so FAQ

What is different with your service compared to so many others out there?

Answered.so is significantly different from many "GPT Chatbot" services. We already have the following features:

  • AI chatbot

  • HelpHub

  • Search bar integrated on all pages of your website

  • Knowledge base with articles that your customers can access directly through HelpHub

  • Blogs

  • The ability to switch to live human chat

  • The capability to run custom JavaScript functions (you can integrate with any 3rd-party live chat or perform any action on your app or website)

We plan to continue creating a fully-functional customer center. You can check our roadmap for details; some of the milestones include: a ticketing system integrated into HelpHub, contact forms, surveys, Slack/WhatsApp integrations, as well as our own live chat.

Read more in our blog article: Yet Another GPT Chatbot?

What is a workspace?

Typically, one workspace equals one website. A workspace includes a Chatbot, HelpHub, Knowledge base, Searchbar, and Blog. Workspaces allow you to import documents to train your chatbot, customize widgets, colors, upload your logo, and more.

What are training characters?

The number of training characters on each pricing plan defines how much data you can import to train your chatbots. An average A4 page typically contains around 2,000 to 3,000 characters. Training characters are defined at the account level and shared among all workspaces. They do not renew each month.

As a rough estimate, 1 million characters are roughly equivalent to 400 A4 pages of textual content.

Can I delete some training files/chatbots in order to regain the used training characters?

Yes! You can delete sources and recover the used training characters.

Do I need ChatGPT or an OpenAI API key to use with Answered.so?

Nope. Just bring your knowledge sources, and we'll take care of the rest. However, it is possible to use your own OpenAI API key if you wish to or if you want to unlock unlimited messages.

Is it hard to install Answered.so on my website?

It's very easy to install Answered.so. You will simply need to copy and paste one line of code snippet into your website. We also have installation guides for most popular systems, and you can always contact us for assistance.

What happens once I have used all my messages?

In this case, your customers can still use HelpHub, Searchbar, and contact you via live chat, but the chatbot will not be able to generate replies.

Where's the roadmap?

The public roadmap is available here: https://roadmap.answered.so/. It includes the most important features (we also have an internal roadmap with many smaller features).

Are you GDPR compliant?

Yes.

Do you have an API?

We offer a JavaScript API that you can access from your account through the 'Installation & API' page. This API allows you to programmatically open/close HelpHub, Chatbot, Search, show/hide the launcher button, and more.

Can I integrate Answered.so with a live chat app I currently use?

Answered.so can integrate with any third-party live chat that provides a JavaScript API for programmatic chat open/close functionality.

There 2 two options for integration:

  1. Add the integration yourself: Answered.so supports running a custom JavaScript function on your website when the user clicks the 'Switch to Livechat' button.

  2. Add a request to our roadmap, and we will do it.

Last updated on Oct 11, 2024 by Andrew